Processing times:

Once you place an order for physical items such as wall prints, or wall decals, please allow 2- 5 business days for processing, depending on your item purchased. Our items are printed exclusively just for you. They are made to order.

Digital Items will be made available to you upon purchase. Please follow the prompts receiving from your order confirmation.

Shipping times:

Please allow between 2-14 days for shipping. As expected COVID-19 and changing restrictions has impacted postage times. For National delivery updates please click here for International delivery updates please click here

How do I check the status of my order

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at stacey@kalaiicreations.com with your name and order number, and we will look into it for you.

Where will my order ship from

Some items are in stock and will ship locally from our office in Australia.

Other items are made on a print to order basis and will ship locally from Australia from our preferred printing suppliers.

Will I be charged customs for my order

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties, and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following

*Check your shipping confirmation email for any mistakes in the delivery address

*Ask your local post office if they have your package

*Stop by your neighbours in case the courier left the package with them

If the shopping address was correct and the package wasn’t left at the post office or at your neighbours, get in touch with us at stacey@kalaiicreations.com with your order number

If you did find a mistake in your delivery address, we can send you a replacement order, but replacement and shipping will be at your own cost.